Refund policy

🔄 Return & Refund Policy – Nexa Beauty
At Nexa Beauty, customer satisfaction is important to us. We aim to provide a fair and transparent return and refund process.
📅 Return Window
Customers may request a return within 7 days of receiving their order.
Requests made after this period may not be accepted.
📦 Return Eligibility
Items must be unused, unopened, and in original packaging.
Products that are used, damaged, or not in original condition may not be eligible for return.
🎥 Proof of Issue (Recommended)
Customers are encouraged to record an unboxing video when receiving their order.
This helps in quick verification of issues such as damaged, missing, or incorrect items.
In some cases, additional proof may be requested.

⚠️ Reporting Issues
Any issue should be reported within 24–48 hours of delivery.
Customers can contact our support team for assistance.
💰 Refund Process
Once the returned item is received and inspected, refunds are processed within 3–5 business days.
Refunds may be issued via bank transfer or another appropriate method.
🚚 Shipping Costs
Delivery charges are non-refundable unless the issue is due to our error (wrong or damaged item).
🤝 Fair Use Policy
We reserve the right to refuse returns that do not meet the above conditions.
Our goal is to ensure a fair experience for both customers and the business.
❤️ Our Commitment
We are committed to providing a safe, reliable, and transparent shopping experience for every customer.